This terms of service document relates to NitroNode. (hereafter "NitroNode"), and the terms of service that NitroNode's users (each, a "user", or a "client") are bound by. Any aspect of these terms of service may be waived by NitroNode, at management's discretion, however NitroNode is under no obligation to waive these terms of service under any circumstances. (see: Your acceptance of these terms). The applications of these terms of service to you, a user, may vary depending on your local jurisdiction. NitroNode is not in any way affiliated with Minecraft, Mojang AB and/or Microsoft Corporation. Minecraft is © and trademark Mojang AB 2009-2019.
In no event shall NitroNode, or NitroNode's third-party suppliers be liable for any damages related to a user or their business that may arise from the use of NitroNode’s website (NitroNode.net), and the products, services and resources that are provided to a user by NitroNode. This includes, but is not limited to; loss of data, loss of profit and business interruption. These limitations apply regardless of oral or written notice of possibility of damage, or the occurrence of such damage.
NitroNode's servers are to be used only for their designated use. A minecraft hosting service may only be used for a Minecraft server. A minecraft hosting service may not be used for unrelated files, including but not limited to pictures, music, videos, etc. A user may not attempt to access another users files. A user may not attempt to bypass the constraints of their hosting service, or engage in any exploitation of NitroNode's hardware of software. This include, but is not limited to; attempting to increase the amount of RAM on the server, and attempting to bypass the 20GB , up to 30GB depending on if the server is running a modded version of minecraft, storage limit on servers. A user may not attempt to bypass NitroNode's security systems, share account credentials, or commence any illegal attacks, such as, but not limited to Denial of Service attacks. A client must report any bugs or exploits immediately. A user of the NitroNode website, NitroNode's products, services, or resources we offer, may not use any of such to create a similar, or competitive business, product, service, or website.
If a user has failed to pay a pending invoice, our system will automatically suspend your server after 5 days. If a user fails to pay the invoice 25 days after the date of suspension, the service will be terminated, and all files associated with the service will be removed.
We allow our clients to use plugins on our servers, however our basic support plan does not include plugin support, and therefore our support agents and under no obligation to provide such support. If a user adds a large amount of plugins to their server, they may experience performance issues on their server, and may need to upgrade their hosting plan. Premium plugins obtained from an illegitimate source are not permitted on NitroNode's Minecraft hosting service, if a user is found to be using nulled or illegal plugins, their services will be investigated with the possibility of termination. (including, but not limited to black spigot). Our Minecraft hosting plans also offer unlimited player slots, however a large quantity of players may result in performance issues on your server, depending on the amount of, and type of plugins being ran on the server.
NitroNode offers an automatic backup service, which can be purchased as an addon to your hosting service. We do not allow the usage of programs which collect automatic backups. We do not allow the storage of backups within Minecraft server hosting files.
Our promotional codes may not be stacked with other promotional codes. NitroNode has the right to withdraw a promotional code at anytime.
NitroNode management maintains the right to refuse a refund at any time, regardless of refund policy. We offer a twenty-four (24) hour refund system on our Minecraft servers. Addons and installations are non-refundable. NitroNode is not obliged to offer a refund outside of the 24 hour time frame, however may do so at managements discretion. We will NOT offer a refund if a client does not want the service or, if the client is unhappy with the service due to their inability to operate the server. We do not take liability for a users failure to cancel PayPal subscription services, and therefore it is the clients responsibility to cancel this subscription. We are not obliged to provide refunds should a client fail to cancel their subscription after the cancellation of their service.
Our service is automatically provided as a recurring subscription, however you may also choose "PayPal Manual" as a payment option. Otherwise, if payment is setup via Credit card or PayPal. Payments will come out automatically until service is cancelled via the client area using the "Cancellation request" feature. Invoices are generated prior to the next due date to prevent downtime or suspension of service should any payment issues arise. Due to this feature if you pay using a credit card or PayPal, it will pay the invoice at this time. Services must be cancelled 5 days prior to the next due date, as no refund will be provided if an advanced invoice is paid. Those payments are not refundable as the service is considered active. If you wish not to be charged before specific dates please create a billing ticket, and our support team will look into this. A user of any of NitroNode's paid products, services, or other resources we offer may NOT chargeback a payment. A chargeback is illegal, and NitroNode maintains the right to prosecute clients clients who do so.
NitroNode will always attempt to achieve the highest standard of server uptime possible, however, sometimes automatic, or manual updates cause issues, or downtime with our nodes, control panel, etc, which may cause unforeseen downtime. If this occurs, we always aim to get the clients service back up and running smoothly as quickly as possible. If there is an extensive amount of downtime, NitroNode may, but under no obligation, offer clients SLA Credit on their account.
If your server is using too many resources and affecting other servers on the related node, NitroNode maintains the right to temporarily shut down your server to investigate this issue. NitroNode has the right to alter your servers files to resolve such issues, however will only do so if necessary. You will be notified via email / billing ticket should this occur, and our support team will work with you to provide a long-term solution to any issues that have arisen. A 40GB softlimit is applied to all Minecraft services in order to prevent abuse and protect client data from being overwritten in the case that a server well exceeds acceptable limits. This limit can be raised upon being requested through a billing panel ticket, NitroNode are under no obligation to do so if we believe that the file is occupying too much space through Dynmap files, for example.
NitroNode reserves the right to supsend, or terminate an account, and/or products, services, or other resources linked to the account at any time, without prior notice. Should this occur, you will be contacted via email regarding this by a member of the NitroNode management team.
NitroNode maintains the right to update these terms of service at any time. The revision date will be updated if any changes are made to the terms of service. We encourage our users to frequently check this page to stay informed regarding our terms of service.
By using the NitroNode website, products, services and any other resources we offer, you indicate your acceptance of our terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the website, our products, our services and any other resources we offer following the updation of our terms of service will be deemed as your acceptance of any changes made. You acknowledge and agree that it is your responsibility to check this page periodically and become aware of any modifications. Breach of any of the terms of service may result in immediate suspension of all services. By accepting these terms and conditions, you are also indicating your agreement to the licenses and policies that have been put in place by Multicraft (server control panel) and Minecraft.
If you have any questions about our terms of service, your usage of the website, our products, and our services, contact us at the following: